Content Senior Director

Summary

Join Rialtic as their Sr. Director of Content and drive the vision, development, and delivery of clinical content for their claims editing platform. This leadership role in a high-growth startup requires a dynamic leader who blends thought leadership with execution, thrives in ambiguity, and builds structure. You will reimagine content creation, deployment, and governance using modern tooling, including AI. Success demands creativity, rigor, and collaboration. You will work cross-functionally to embed content into product, engineering, compliance, and go-to-market efforts. The role involves leading a team, fostering a culture of continuous feedback, and incorporating external changes into the content roadmap. You will partner with data science to refine content using real-world signals.

Requirements

• 15+ years of payment integrity experience
• A confident, empathetic leader with a bias toward action and a deep commitment to outcomes
• Open-minded and curious, always testing new ways of working and thinking
• Highly collaborative but comfortable making independent, high-quality decisions
• Passionate about building tools and content that create tangible value in the payer-provider ecosystem
• Thrives in a startup culture — balancing intensity with humor, humility, and flexibility
• Deep knowledge of payer-side claims processes and rules management
• Ability to translate clinical/policy content into product features
• Experience leading content design, validation, and governance at scale
• Familiarity with AI-enabled tooling and workflow automation

Responsibilities

• Shape and evangelize a modern clinical content strategy aligned with Rialtic’s product roadmap and growth goals
• Drive an intentional shift from traditional rules management to payer-informed, experience-centric content design
• Lead the creation of clinical content that enhances usability, supports client success, and reflects the real-world priorities of healthcare payers
• Collaborate closely with products to ensure clinical edits directly improve platform engagement and customer outcomes
• Introduce scalable, AI-enabled approaches to content design, validation, and deployment
• Build tooling and workflows in partnership with engineering to streamline how content is managed and delivered
• Maintain a strong sense of speed of play — balancing urgency with quality
• Operate as a connective tissue between product, engineering, compliance, operations, and customer teams
• Translate clinical and policy expertise into frictionless, scalable platform features
• Grow and lead a high-performing team of content analysts and portfolio managers
• Serve as a player-coach, creating an environment of ownership, resilience, and high accountability, without micromanaging
• Foster a culture of continuous feedback and learning, informed by user data and client insights
• Proactively incorporate external changes into the content roadmap and act as a credible voice with clients and internal stakeholders
• Partner with data science to identify gaps and refine content using real-world signals — including error rates, reimbursement variances, and utilization anomalies

Benefits

• Remote-first flexibility and home office stipend
• Meaningful equity and 401(k) match
• Unlimited PTO, comprehensive medical/dental/vision plans
• Wellness reimbursements and access to TalkSpace, Teladoc, and One Medical