Content Strategist

Summary

Join Alma, a company revolutionizing access to mental healthcare, as a Content Strategist. You'll be a key member of the Customer Experience team, transforming complex healthcare information into accessible content for providers and clients. Your responsibilities include crafting messaging strategies, managing resources, analyzing content performance, and overseeing project management for technical writing requests. You'll collaborate with various teams to ensure seamless integration of help content with user experience. Long-term, you'll develop scalable content strategies aligned with business needs and industry best practices. Alma offers a remote-first work environment and a comprehensive benefits package.

Requirements

• You have 3-5 years of content experience in a complex and nuanced technical field
• You have expertise in presenting highly technical subject matter in an engaging, accessible voice. You know how to break down tough concepts with clear action items and without jargon
• You have solid project management skills, with experience overseeing the end-to-end content lifecycle
• You can manage multiple content projects at once, including supporting stakeholders to understand trade-offs when priorities compete with one another
• You have used data to gather customer insights and make recommendations on how to iterate content strategies accordingly. You’re confident when measuring the impact of your work and determining next steps to achieve business goals
• You have cultural humility, can build relationships across differences, and have excellent communication skills

Responsibilities

• Translate difficult and esoteric insurance and technical content into straightforward and accessible resources that providers and clients can use to achieve the outcomes they’re looking for
• Design inclusive multi-channel messaging strategies to engage providers and clients, so that they are informed and empowered with the information they need to use our product and services
• Manage resources (including our CX Style Guide) to enable consistent content across the full Alma support ecosystem (including Support Center, AI tooling, and customer interactions)
• Analyze and optimize content performance by using data to identify how our data is and isn’t meeting customer and business needs
• Provide end-to-end project management for technical writing requests, including setting messaging strategy, writing deliverables, and getting stakeholder buy-in for final alignment before publication
• Develop future support content strategy and iterate over time, with the goal of building Alma’s support content into a value-adding product in its own right

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO