Contract Management Associate

Summary

Join Grow Therapy as a Contract Management Associate and play a crucial role in the Contract Management & Implementation (CM&I) Team within Insurance Operations. You will manage high-impact payor contracts, drive process improvements, and act as a subject matter expert on payor contract management and implementation. This role requires a strong understanding of payor contract and fee schedule management, experience managing and developing payor relationships, and a proven ability to enhance and streamline operational workflows. Grow Therapy offers a competitive salary, comprehensive health insurance, flexible working hours, flexible time off, company-wide winter break, mental health mornings, wellness stipend, in-office meals and snacks, continuous learning opportunities, and the chance to help build a rapidly scaling start-up organization.

Requirements

• 3+ years of experience in insurance operations, contract management, or payor relations within a healthcare setting
• Deep understanding of insurance contracts, payor fee schedules, provider reimbursement models, and regulatory compliance requirements
• Proven experience managing complex projects and cross-functional initiatives with multiple stakeholders
• Analytical mindset with the ability to review, interpret, and improve rate management processes
• Excellent written and verbal communication skills, with the ability to engage directly with payors, internal teams, and leadership
• Excellent problem-solving skills with the ability to identify and resolve rate inconsistencies, contract misinterpretations, and implementation gaps
• Proficiency in Google Drive, CODA, JIRA, Slack, Retool, and other contract management tools

Responsibilities

• Own the implementation of newly executed payor contract data, ensuring all relevant contract details are captured and maintained accurately within internal systems
• Drive implementation of best practices for contract review, organization, and documentation of newly executed contracts to ensure payor compliance
• Provide guidance to other team members on interpreting complex contractual language and any reimbursement structure ambiguity to ensure that Grow is able to maximize collections for newly launched payors
• Proactively lead audits of existing payors for missing information and to validate accuracy for internal and cross-functional use
• Maintain accurate LinkSquares Governing Summaries by proactively seeking and loading new payor files (contracts, provider manuals, payor newsletters, reimbursement policies, etc.)
• Resolve complex rate discrepancies, collect missing fee schedules, and address incorrect payor data elements in a promptly manner
• Serve as a primary liaison for payor contract escalations, ensuring issues related to payor networks or reimbursement discrepancies are addressed efficiently
• Work closely with internal teams to proactively flag potential payor compliance issues and mitigate risks
• Maintain and optimize our payor contact list, ensuring accessibility and accuracy across teams
• Lead efforts to document, analyze, and optimize rate management processes for improved accuracy and revenue optimization
• Implement a quality control process to ensure all uploaded rates align with contract terms and regulatory requirements
• Own the rate discrepancy process to identify and correct any issues caused by process errors
• Work cross functionally to communicate any rate compliance issues not associated with load errors
• Drive key initiatives related to contract execution, rate implementation, and payor partnerships, ensuring alignment with organizational goals
• Collaborate with RCM, Payor Success, and Strategic Partnerships teams to optimize workflows and enhance payor contract outcomes
• Provide strategic recommendations to leadership on process and strategy improvements

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities