Remote Associate Contract Manager, Renewal Specialist
HubSpot
πRemote - Colombia
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Job highlights
Summary
Join us as an Associate Contract Manager at HubSpot to handle customer contract inquiries, manage account-related tasks, and contribute to the growth of our contract management organization.
Requirements
- Are fluent in Spanish and English
- Are passionate about creating a great customer experience
- Show clear communication skills with the ability to effectively lead a phone conversation
- Have healthy negotiation and interpersonal problem-solving skills
- Seek to understand multiple perspectives in a situation
- Embrace a dynamic and motivating environment
Responsibilities
- Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
- Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals
- Solve complex billing issues that require extensive analysis while moving through different scenarios and systems
- Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks
Benefits
Flexible work arrangements, including remote work
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