Associate Contract Manager

Summary

Join HubSpot as an Associate Contract Manager and handle all assigned customer contract inquiries for NAM and LATAM customers. You will communicate with customers and colleagues to ensure accurate resolution of inquiries and execution of renewals. Manage a high volume of account-related tasks and customer inquiries to maximize customer investment. Resolve customer inquiries promptly, communicate with customers and internal colleagues for accurate renewal execution, and solve complex billing issues. Contribute to the contract management organization's growth by providing feedback and piloting new processes. HubSpot values flexibility and connection, offering both remote and office work options with in-person onboarding for some teams.

Requirements

• Are fluent in Spanish and English
• Are passionate about creating a great customer experience
• Show clear communication skills with the ability to effectively lead a phone conversation
• Have healthy negotiation and interpersonal problem-solving skills
• Seek to understand multiple perspectives in a situation
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
• Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks

Preferred Qualifications

Portuguese is a PLUS