Remote Associate Contract Manager, Renewal Specialist

Summary

Join HubSpot as an Associate Contract Manager and handle all assigned customer contract inquiries for NAM and LATAM customers. You will communicate with customers and internal colleagues to ensure accurate resolution of inquiries and execution of renewals. Manage a high volume of account-related tasks and customer inquiries to maximize customer investment. Responsibilities include resolving customer inquiries, communicating with customers and colleagues, solving billing issues, contributing to process improvement, and fostering a positive team environment. Fluency in Spanish and English is required, along with strong communication, negotiation, and problem-solving skills. HubSpot values flexibility and connection, offering a blend of remote and in-person work options.

Requirements

• Are fluent in Spanish and English
• Are passionate about creating a great customer experience
• Show clear communication skills with the ability to effectively lead a phone conversation
• Have healthy negotiation and interpersonal problem-solving skills
• Seek to understand multiple perspectives in a situation
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
• Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks

Benefits

• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding
• If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements