Remote Associate Contract Manager, Renewal Specialist

Summary

Join us as an Associate Contract Manager at HubSpot to handle customer contract inquiries, manage account-related tasks, and contribute to the growth of our contract management organization.

Requirements

• Are fluent in Spanish and English
• Are passionate about creating a great customer experience
• Show clear communication skills with the ability to effectively lead a phone conversation
• Have healthy negotiation and interpersonal problem-solving skills
• Seek to understand multiple perspectives in a situation
• Embrace a dynamic and motivating environment

Responsibilities

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
• Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks

Benefits

Flexible work arrangements, including remote work