Conversational Designer

Summary

Join Vonage as an AI Conversation Designer and develop cutting-edge digital text and voice-based applications for global clients. You will design user experiences for virtual agents, collaborating with clients to deploy end-to-end projects. This role involves solving real-life communication challenges by creating engaging and personalized virtual agent interactions. You will work closely with various teams, including engineering and product management, to ensure seamless integration and intuitive conversations. The position requires excellent communication and interpersonal skills, along with the ability to manage multiple projects simultaneously. This is a client-facing role with a technical component in a rapidly growing field.

Requirements

• Native English speaker - If you speak additional languages let us know. This role will service international Vonage customers
• Excellent written and verbal communication skills
• Ability to work fast and meet deadlines
• Very high interpersonal skills
• Ability to learn new systems quickly and effectively
• Ability to quickly analyze complex systems and solve problems
• A true team player - willing to be part of a team of Conversation Designers who work remotely around the world

Responsibilities

• Create consumer-facing Intelligent Virtual Agents using the Vonage AI no-code Studio
• Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
• Work with the customer applications team, product management, and solutions to ensure intelligent and intuitive conversations
• Spearhead copywriting of new language, rewriting existing language (i. e. FAQ, SOPs), creative conception, and overall content library management
• Develop mockups, flows, redlining and all other creative proto-typing related items
• Work closely with engineering and technology partners to assess use cases – including the context, the topics, and the types of user questions
• Create conversation scripts that represent the customer’s brand identity
• Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance

Preferred Qualifications

• Knowledge in human-machine interactions - Advantage
• Previously published at least one Virtual Agent - Big advantage
• Experience in Conversation Design - Big advantage