Copy Editor

Summary

Join our team as a Copy Editor in San Jose, CA (remote) on a contract basis. You will ensure our support content is clear, consistent, and effective by collaborating with subject matter experts. Your work will improve the quality, tone, and usability of knowledge articles and community content, creating a seamless customer experience. You will copyedit and optimize content, maintain style guides, and collaborate with various teams. You will also contribute to quality review processes and use analytics to inform editorial decisions. This role requires strong copyediting skills, experience with style guides, and a collaborative approach.

Requirements

• 5–7 years of professional copyediting experience, preferably with technical or support content
• Proficiency in AP, Chicago or Microsoft writing style guides
• Strong understanding of plain language principles and UX writing best practices
• Familiarity with editing in a content management system (CMS)
• Experience applying editorial style guides and working with editorial checklists
• Ability to give and receive feedback in a constructive, collaborative way
• Basic understanding of accessibility, SEO, and inclusive language best practices
• Excellent attention to detail

Responsibilities

• Copyedit and optimize knowledge articles and Community content for grammar, clarity, readability, accessibility, and SEO
• Maintain consistency with internal style guides, brand guidelines, and accessibility best practices
• Collaborate with content strategists, writers, technical support teams, and product experts
• Help refine and evolve our editorial style guide based on real-world usage and feedback
• Review metadata, tagging, and categorization to support content findability
• Contribute to quality review processes, editorial QA, and content improvement initiatives
• Use content analytics and user feedback to inform editorial decisions and continuously improve content
• Copyedit customer-facing support articles for grammar, clarity, punctuation, and adherence to style guidelines
• Flag unclear content or missing information and work with writers or SMEs to resolve issues
• Help maintain and follow editorial checklists and templates
• Participate in team reviews and content quality initiatives
• Track editing tasks and turnaround times using content tools or dashboards

Preferred Qualifications

• Experience with enterprise SaaS, IT, knowledge, or technical documentation
• Familiarity with ServiceNow, Salesforce, or other support content platforms
• Proficiency in content metrics, taxonomy, or metadata optimization
• Basic understanding of SEO or content lifecycle workflows