Remote Corporate Technical Account Manager

Summary

Join our team as a Corporate Technical Account Manager (CTAM) and play a crucial role in maximizing the Corporate Account client experience. As a CTAM, you will work with various CUBEX teams to deliver exceptional customer service, manage projects, and drive business growth within the rapidly expanding Veterinary Market.

Requirements

• Bachelor’s Degree (BA/BS) or Equivalent Experience
• A minimum of 2 Years Veterinary market experience preferred

Responsibilities

• Work with CUBEX Corporate Account Sales Leadership, Corporate Success Managers (CSM), Professional Services and Operations, Customer Support, Product Development, Integration Development and other CUBEX teams focused on maximizing the Corporate Account client experience
• Conduct customer audits and optimizations (remote & onsite)
• Lead Supportive Customer specific support metrics tracking
• Lead Supportive Database reviews (user, formulary, permissions, settings)
• Lead Supportive Pilot program and proof of concept program validations
• Supportive Lead Technical support of strategic launches / rollout programs
• Supportive Lead System relocation management
• Supportive Lead Renewal customer sales readiness
• Supportive Lead Customer solution training / retraining
• Participation in customer regional ops meetings
• Client Meetings working in conjunction with CSM team and Sales leadership
• Project Scoping, Corporate groups /regions – coordination and planning
• Scheduled program status meetings
• Identification of Client Critical Success factors
• Financial, operational, clinical, regulatory
• Project Plan Management
• Development and ongoing management
• Prioritize Daily/Weekly /Quarterly Tasks to accomplish on or before due dates assigned & update/Tracking Deliverables
• Measure Client Satisfaction, Retention, Expansion Potential
• Client QBR’s with CSM Team
• System Utilization / Inventory Optimization
• Case History Analysis – Problem Tracking and Resolution
• Measure of Client Success – Metrics
• Financial Reporting ( Inventory Performance, Hospital Labor, Charge Capture, Other metrics)
• Project Scoping/Planning Sessions
• Supportive Role in Pre-Implementation, Implementation, Post Implementation Account Management, and Support
• Alignment with Customer Controlled Drug policies and procedures
• Management of project management, equipment staging, shipping working in conjunction with CUBEX Pre-implementation and implementation teams
• Participation in CUBEX SME Product Enhancement committee to weigh in on new enhancement and feature requests as it pertains to sales strategy
• Client Team Training - Coordination
• Surveys – Coordinate with Inside Sales & Customer Success Teams
• Site Visits / Virtual Optimizations
• Process and Workflow audits
• Software Version Releases / Activations
• Client Escalation Resolution
• System Relocation Management
• Participation in development and update of account management activities and files storage in salesforce.com, Microsoft shared drives or other platforms as directed by Corporate Account leadership

Benefits

• Open PTO; including 9 observed holidays
• Medical, dental, and vision insurance are progressively paid by the company. Free after year 3
• Health Savings Account
• Flexible Spending Accounts; Health Care and Dependent Care
• 401K with generous company contribution- Safe Harbor Contribution
• Company paid long-term disability and life insurance
• Employee Assistance Program
• United Pet Care pet coverage
• Gym membership stipend