Principal Technical Account Manager

Summary

Join NICE, a global leader in innovative software solutions, as a Principal Technical Account Manager (TAM). This role requires deep expertise in resolving complex technical issues for key accounts. As a Principal TAM, you will leverage your extensive experience in software, telecommunications, and customer service to ensure customer success, expand product usage, and serve as a reference for prospective clients. The ideal candidate possesses 10+ years of experience in a technical or service role, exceptional problem-solving and communication skills, and a strong analytical mindset. NICE offers a dynamic and collaborative work environment with ample opportunities for professional growth and development within a market-disrupting company.

Requirements

• 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
• Demonstrated technical problem solving proficiency
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written

Responsibilities

• Exemplify subject matter expertise in two or more technical areas
• Exemplify expertise and maintain currency in telecommunications, contact center, and related technologies
• Help customers overcome issues that arise
• Succeed in their business using our technology and services
• Expand their usage of our products
• Be a reference to prospective customers
• Be a long-term and loyal customer

Preferred Qualifications

• Extensive software, telecommunications and IP Telephony
• Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations