Technical Account Manager

Summary

Join our team as a Technical Account Manager and provide high-level technical support to customers while strengthening customer relationships and ensuring satisfaction.

Requirements

• The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
• Exceptional verbal and written communication and presentation skills
• Must be customer-centered and proactive/action-oriented
• Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
• Strong organization skills with great attention to detail

Responsibilities

• Provide primary business, technical and product/service advice to customers
• Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
• Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
• Maintain close communication with customers as well as facilitate communication with technical support when necessary
• Collaborate with internal teams/departments to achieve sustainable growth
• Organize and provide training for internal sales and external distributors by delivering presentations or/and demos