Counsel, Law Enforcement & Government Response

Summary

Join Twilio as Counsel, Law Enforcement & Government Response to provide legal guidance to the Law Enforcement and Government Response team, manage responses to government inquiries, and support the compliance team. This role requires an energetic and principled attorney with 5+ years of relevant legal experience in litigation, government investigations, and legal frameworks for government access to electronic information. Responsibilities include serving as lead attorney for responding to government inquiries and investigations, advising on enforcement issues related to tech and telecommunications, and working cross-functionally with various legal and product teams. The ideal candidate will possess a JD/LLM degree, active US state bar membership, and experience advising on enforcement issues related to tech and telecommunications companies. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. The role is remote but not eligible for hiring in certain states.

Requirements

• JD/LLM degree or foreign equivalent and active membership in at least one US state bar
• 5+ years of relevant legal experience in some combination of government, law firm, and in-house roles
• Experience advising on enforcement issues that apply to tech and/or telecommunications companies.  Familiarity with ECPA and the Stored Communications Act is critical for success in this role; knowledge of CALEA, the CLOUD Act, and/or FISA is helpful
• Proficient in resolving complex issues, and advising on multiple projects with teams across multiple time zones
• Experience handling sensitive matters and maintaining confidentiality
• Experience building partnerships within legal teams and with a wide range of internal partners to help define government access policies and ensure they are implemented properly and operationally supported
• The ability to communicate professionally and effectively with law enforcement authorities as well as customers and other participants in the telecommunications ecosystem
• Great judgment, clear and concise communication, and a desire to drive matters to a conclusion; and
• Sense of humor and, especially,  curiosity - you’ll never stop learning!

Responsibilities

• Serve as Twilio’s lead attorney for responding to government inquiries and investigations, whether they relate to Twilio or its customers
• Provide legal advice to the team of professionals that handles incoming requests from law enforcement and regulatory agencies from around the world, ensuring that all requests are scrutinized and handled in strict accordance with applicable laws, our terms of service, and Twilio’s law enforcement practices
• Ensure company’s response to law enforcement and regulatory requests reflects company principles and policies on data privacy and consumer trust
• Advise Twilio’s platform compliance function as they enforce Twilio’s rules and investigate and enforce potential violations of Twilio policy, industry rules, or other alleged wrongdoing. This will include handling a wide variety of pre-litigation (and occasional litigation) matters involving Twilio’s customers
• Work cross-functionally with the privacy, communications regulatory, and public policy legal teams, as well as the consumer trust, security, platform integrity and product teams to ensure the company’s internal policies and procedures are consistent with our legal obligations and our values, and that these policies and procedures are operationalized appropriately throughout the organization
• Partner with teams across Twilio legal to address legal challenges related to law enforcement and national security

Preferred Qualifications

• Experience working at a tech or telecommunications company or with global tech or telecommunications clients
• Experience in law enforcement policy and risk-assessment, drafting regulatory language, and a knowledge of privacy and data security principles
• Experience advising companies and/ or individuals conducting internal investigations, particularly those involving federal agencies or state attorneys general

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program