Creative Operations Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Creative Operations Manager. This role is crucial for driving efficiency and operational excellence within our growing in-house creative team. You will oversee the end-to-end creative production process, manage project workflows using tools like Asana, establish best practices, and collaborate with various business units. The ideal candidate possesses 5+ years of experience in creative operations or project management within a SaaS environment, expert-level proficiency in project management software, and strong communication skills. Veeva offers a flexible work environment and a comprehensive benefits package.

Requirements

• 5+ years of experience in creative operations, project management, or a similar leadership role within a SaaS company, in-house creative team, or agency
• Expert-level proficiency in project management software (e.g. Asana, ClickUp, Monday.com), with hands-on experience implementing workflows, reporting, and team collaboration
• Strong understanding of creative processes, including design, content creation, website, and multimedia production
• Proven ability to manage complex creative projects with multiple stakeholders and competing deadlines
• Exceptional communication and stakeholder management skills, with the ability to collaborate across departments
• Strong problem-solving and organizational skills, with a keen eye for identifying and improving inefficiencies
• Experience with resource allocation, budgeting, and performance tracking for creative projects

Responsibilities

• Oversee and manage the end-to-end creative production process, ensuring seamless execution from project intake to final delivery
• Use project management tools (e.g., Asana, ClickUp, Monday.com) as the central hub for tracking progress, assigning tasks, and meeting deadlines efficiently
• Establish and refine best practices, workflows, and operational processes to improve efficiency within the creative team
• Act as the bridge between the creative team and other business units, ensuring clear communication, alignment, and expectation management
• Drive resource planning, capacity management, and budget tracking to optimize team workload and productivity
• Monitor project performance, providing actionable insights and recommendations for process improvements
• Manage relationships with external vendors, freelancers, and creative partners when needed
• Foster a collaborative and high-performing team culture, advocating for the creative team’s needs while maintaining operational efficiency

Preferred Qualifications

• Experience working in the SaaS or technology industry, particularly within a fast-growing company
• Familiarity with marketing and creative technology tools (e.g., Adobe Creative Suite, Figma, Google Analytics)
• Graphic design background, passion for design, and/or hands-on experience with designing marketing collateral
• PMP or project management certification
• Passion for creative excellence and team empowerment
• Familiarity with Google Workspace (G Suite) for collaboration and documentation

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program