Senior Product Operations Manager

Summary

Join Aledade as a Senior Product Operations Manager and play a key role in defining and implementing a standardized Agile product development process across the Product & Technology organization. You will lead change management initiatives, conduct training, and provide coaching to teams. Your responsibilities include overseeing quarterly planning retreats, facilitating a product community of practice, and contributing to internal documentation improvements. This position requires extensive experience in product development processes within a SaaS environment and a Bachelor's degree. Aledade offers a comprehensive benefits package including flexible work schedules, remote work options, health insurance, paid time off, parental leave, and more.

Requirements

• 8+ years experience with product development processes at a SaaS company/organization with proven outcomes in product development, technology operations or program management
• Bachelor's degree in a relevant field, such as Business, Computer Science, Engineering, or a related discipline

Responsibilities

• Collaborate with leaders and team members to define and support standardization of processes and tools to enable Product & Technology to work more efficiently & effectively across teams and with the business
• Lead change management strategies, including conducting training workshops and providing individualized coaching to teams to identify challenges and encourage the adoption of Agile practices, while offering guidance on effectively utilizing tools like Jira and Confluence in conjunction with team Agile methods
• Oversee quarterly planning retreats for Product, Technology, and Analytics, including identifying strategic groupings, establishing planning milestones, coordinating the event and setting the agenda as well as optimizing the overall planning process and tools
• Assist with facilitation of our Product community of practice, fostering a culture of growth and building relationships across teams
• Contribute to the development of internal documentation and proactively seek opportunities to improve onboarding processes and enhance educational resources

Preferred Qualifications

• Strong understanding of various Agile frameworks (Scrum, Kanban, SAFe, etc.) and their practical application in diverse business contexts
• Experienced in relevant collaboration & product management tools such as Google Workspace Atlassian (incl Jira and Confluence), Monday
• Proven ability to address resistance and challenges related to Agile adoption with a positive, solution-oriented approach
• Strong strategic thinking and problem-solving abilities, balancing short-term goals with long-term Agile transformation objectives
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all organizational levels
• Certification as a SPC (SAFe Program Consultant), Enterprise Agile Coaching (ICP-ENT) Certification, Certified Scrum Professional (CSP), or other relevant Agile certifications are desirable
• Proven experience in a large scale transformation effort
• Both start up as well as large enterprise experience

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options