WhatNot is hiring a
Creative Operations Program Manager

Summary

Join Whatnot, the largest livestream shopping platform in North America and Europe, as a Creative Operations Program Manager. This role involves optimizing creative processes, building effective partnerships, and ensuring project delivery excellence. The ideal candidate has 6+ years of experience in creative operations, marketing, or design project management, with a track record of operating independently and without oversight in a fast-paced environment.

Requirements

• 6+ years of experience in creative operations
• 6+ years of experience in creative, marketing, or design project / program management, preferably within a high-growth startup, marketplace or creator-focused platform
• Experience handling complexity and navigating ambiguity with teams on large-scale 0 to 1 projects from concept to execution
• Experience working with product & marketing teams from roadmapping through delivery
• Track record of operating independently and without oversight in a fast-paced, rapidly evolving environment
• Able to prioritize, assess tradeoffs, problem solve, and propose clear solutions
• Highly organized and detail-oriented
• Deep understanding of creative processes and timelines
• Experience managing vendors and contractors
• Data driven, with demonstrated experience using data to identify problems and communicate solutions
• Experience leveraging the latest project management and resourcing tools to fit the unique needs of your teams

Responsibilities

• Identify and drive large, organization-level product initiatives forward that have multiple stakeholders, competing deadlines, multiple dependencies and many moving parts
• Field requests from cross-functional teams, build processes and foundations from the ground up, and manage priorities and bandwidth to optimize resourcing to support a growing marketing team
• Proactively assess risk, raise flags, and resolve issues before they become problems for the larger teams
• Own and facilitate meetings to drive progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress
• Use persuasive communication to the right audience to get buy-in and feedback. Proactive in problem solving and effective information distribution
• Define and measure impact of programs and initiatives both qualitatively and quantitatively. Continually refine and iterate to ensure usage and adoption
• Scales programs and initiatives when necessary. Delegates effectively with clear expectations
• Source and manage operational budgets, vendor relationships and contracts

Benefits

• Flexible Time off Policy
• Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence