Remote Operations Technology Program Manager

Summary

Join Stripe's Operations Technology team as an Ops Technology Program Manager to drive change at the intersection of Operations and engineering teams, utilizing SQL to analyze business impact and translating business needs into technical requirements.

Requirements

• 5+ years in program management, preferably at high-growth technology company with a track record of top performance; more senior opportunities available for those with more experience
• A track record of leading end-to-end execution of projects/programs that deliver quantifiable business impact
• Experience distilling complex needs to clear solutions
• Demonstrated ability to learn the implications of new technologies and systems
• Strong critical thinking and data-analysis skills, including SQL capability
• Enthusiasm for diving deep to understand the root cause of issues
• Initiative to propose creative solutions to cross-functional partners, especially in an engineering and product environment
• A desire to work in a fast-paced environment while balancing multiple priorities
• Strong written and verbal communication skills with a talent for articulating user challenges

Responsibilities

• Deeply understand user, agent, and partner organization pain points
• Utilize SQL to pull, analyze and articulate quantifiable business impact
• Translate business needs and operational pain points into technical requirements and product opportunities
• Work with Ops front line and engineers to debug technical issues
• Partner with the product and engineering teams to prioritize, pilot, and roll out new capabilities
• Assess and communicate implications of engineering developments to the Operations organization
• Represent Ops in product and engineering roadmap conversations

Preferred Qualifications

• A deep understanding of Operations or Support organizations
• Experience with technical platforms
• Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
• Experience in strategy consulting or finance
• Experience in a high-growth technology company
• Familiarity with CRM and/or customer care software
• Experience in other user-facing roles (e.g. customer support, sales, etc) that require time-sensitive responses