Credentialing Coordinator

Summary

Join Nava, a public benefit corporation, as a Credentialing Coordinator and ensure timely and accurate management of credentialing processes. You will maintain employee and contractor credentials, onboard new hires, and uphold compliance standards. Develop and maintain standard operating procedures (SOPs), facilitate seamless onboarding, and manage access and compliance. This role is crucial for maintaining the integrity and functionality of workforce operations. All work supports Nava's values of active stewardship, collaborative building, impactful progress, essential inclusion, and prioritizing impact over ideology. The position offers competitive benefits and a flexible work arrangement.

Requirements

• Have a minimum of 2 years of experience in credentialing, HR operations, or a similar role
• Be familiar with federal and state compliance requirements related to credentialing and onboarding
• Have knowledge of training and access requirements for contract compliance, ensuring adherence to deadlines
• Be proficient in HRIS platforms and credentialing systems
• Have strong knowledge of standard operating procedure (SOP) development and maintenance
• Possess excellent verbal and written communication skills, with the ability to convey complex information clearly
• Have the ability to collaborate effectively with program managers, contract leads, and other stakeholders
• Have a strong customer service orientation, especially when guiding new hires through onboarding processes
• Possess exceptional organizational and time-management skills, with the ability to handle multiple tasks and deadlines
• Have strong problem-solving skills to address credentialing challenges and ensure compliance
• Have a proactive approach to identifying areas for improvement in SOPs and credentialing processes
• Have the ability to maintain confidentiality and handle sensitive information securely
• Be proficient in GSuite (Google Docs, Sheets, Slides, etc)
• Be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired
• Have work authorization that does not require visa sponsorship, either currently or in the future
• May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances

Responsibilities

• Create and update standard operating procedures (SOPs) for existing contracts, incorporating contract-specific requirements gathered from program managers and contract leads
• Regularly review SOPs to identify areas for improvement, ensuring they stay current with compliance regulations and organizational changes
• Validate SOP updates with program managers to ensure alignment with each contract's objectives
• Meet with program managers and contract leads to establish specific onboarding requirements for new contracts
• Coordinate with Contracting Officer Representatives (CORs) to gather detailed onboarding needs, ensuring People Operations support aligns with contract requirements
• Process initial credentialing and recredentialing applications
• Guide new hires through the agency onboarding process by providing clear instructions and ongoing support
• Ensure onboarding tasks are being completed accurately, in compliance with standards, and within the required timeframe, while keeping program managers informed of progress
• Oversee different internal communication channels to ensure all credentialing-related questions are answered
• Obtain necessary access to contract systems for onboarding purposes, facilitating smooth onboarding for all new hires and supporting overall contract compliance
• Ensure training is being completed ahead of deadlines for contract compliance
• Ensure record keeping accuracy

Preferred Qualifications

• Have experience working in the government contracting space and/or credentialing experience in healthcare
• Be proficient in JIRA

Benefits

• Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits
• Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave
• Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well
• Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave
• Employee wellness program: Access our comprehensive Employee Wellness Program
• Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC
• Fertility support: Benefit from fertility support and treatment options
• Sabbatical leave: We offer a sabbatical leave program
• 401k contributions: We match 4% of your salary in 401k contributions
• Flexible work arrangements: We offer flexible work arrangements to suit your needs
• Home office setup: Receive assistance with your home office setup and a monthly phone allowance
• Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable)
• Learning and development: Access our comprehensive learning and development program
• Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license
• Equity stock options: Benefit from equity stock options
• Employee referral program: Participate in our employee referral program
• Commuter benefits: Enjoy commuter benefits
• Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance
• Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work