Credit Officer

Summary

Join Megaport's high-performing Accounts Receivable team as a Credit Officer! Based remotely in Texas or within a PST/CST timezone, you will manage a portfolio of customer accounts, investigate and resolve billing queries, reconcile accounts, and contribute to process improvements. You will build strong relationships with internal and external stakeholders, ensuring efficient and professional query resolution. This role requires 3-5+ years of experience in credit, collections, or accounts receivable, strong communication skills, and proficiency in Microsoft Excel. Megaport offers a flexible work environment, generous leave plans, health and wellness support, and comprehensive learning support. Apply now to learn more!

Requirements

• 3–5+ years of experience in credit, collections, or accounts receivable
• Strong communication and stakeholder management skills
• Proven ability to resolve issues and maintain accurate records
• ERP experience; Microsoft Dynamics experience is a plus
• Comfortable working across time zones with global teams
• Intermediate proficiency in Microsoft Excel

Responsibilities

• Manage a portfolio of customer accounts and follow up on overdue balances
• Investigate and resolve billing queries in collaboration with internal teams and customers
• Reconcile accounts and ensure accuracy across receivables
• Apply and contribute to the improvement of existing collection processes
• Build strong relationships with stakeholders across Finance, Customer Support, and Sales
• Assist with daily operations including bank receipting, bill runs, and general finance tasks

Preferred Qualifications

Experience working in a multi-currency environment preferred

Benefits

• Flexible working environments
• Birthday Leave, 12 weeks parental leave, and 5 days of study leave
• Free, barista-made coffee
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and plenty of learning opportunities
• Celebrated success with internal awards programs
• Health and wellness program
• Flexible working environment – a remote-first culture with coworking options available
• Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos awards
• For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan