CRM Programming Specialist

Summary

Join Xplor's Fitness and Wellbeing vertical as a Programming Specialist in Chicago, IL. You will be a key point of contact for customers, helping them evolve their automations and succeed with Xplor Growth. Responsibilities include delivering top-tier services, automating marketing consulting, and efficiently implementing services with a customer-first approach. You will collaborate with multiple divisions and work with a range of clients, from small businesses to large fitness brands. The role requires experience in marketing automation, the fitness industry, and consulting, along with strong communication and client-facing skills. Xplor offers competitive compensation and benefits, including parental leave and flexible working arrangements.

Requirements

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in marketing automation
• 2+ years of experience in the fitness industry (or related)
• 2+ years of experience in Consulting, Professional Services, or a related function
• Experience with marketing automation strategy and execution
• A passion for helping customers and a customer-first mindset
• Extensive experience with service deliverables, ideally within Xplor Technologies or similar platforms
• Expertise in implementing strategic visions and best practices
• Strong verbal and written communication skills with excellent client-facing abilities
• High ethical standards, empathy, humility, and strong listening skills
• Passion for fitness, health, and wellness, and alignment with Xplor’s vision
• A keen understanding of the latest digital marketing trends and tactics

Responsibilities

• Deliver top-tier services in the boutique fitness industry to drive customer satisfaction, product adoption, and retention
• Support the development of a high-touch product by automating marketing consulting at scale
• Efficiently implement services with accountability and a customer-first mindset
• Follow clear delivery procedures for Xplor customers
• Combine SaaS expertise with consulting knowledge to address client needs
• Ensure consistent, efficient work while maintaining high-quality customer service in a remote, fast-paced environment
• Program automated email campaigns, including setting up merge tags and creating campaign segments
• Draft email copy for automated campaigns aimed at achieving specific customer goals
• Create brand-specific landing pages and forms

Benefits

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements
• The average base salary pay range for this position is $60k to $70k
• May be considered for a discretionary annual bonus