Remote CSM II

Summary

Join Carrot Fertility as a Customer Success Manager II to support new and existing customers within the Small Business segment, driving retention, member engagement, and customer satisfaction. The role involves acting as a trusted advisor to HR benefits leaders, communicating the value of the Carrot product, and responding to customer needs.

Requirements

• Bachelor’s degree
• 3+ years of experience in customer success, customer support, or account management in a high-growth, technology environment
• Experience with Salesforce or other CRM
• Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required
• Detail-oriented
• Process-oriented with an automation/efficiency mindset
• Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Responsibilities

• Support new and existing customers within the Small Business segment
• Drive retention, member engagement, and customer satisfaction
• Act as a trusted advisor to HR benefits leaders
• Communicate the value of the Carrot product
• Respond to customer needs, questions and requests

Preferred Qualifications

• Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
• Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes
• Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

Benefits

• Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work
• Health and wellness benefits
• Retirement savings plans
• Short- and long-term incentives
• Parental leave
• Family-forming assistance
• Competitive compensation package