Remote CSM II

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Carrot Fertility

💵 $70k-$90k
📍Remote - Worldwide

Job highlights

Summary

Join Carrot Fertility as a Customer Success Manager II to support new and existing customers within the Small Business segment, driving retention, member engagement, and customer satisfaction. The role involves acting as a trusted advisor to HR benefits leaders, communicating the value of the Carrot product, and responding to customer needs.

Requirements

  • Bachelor’s degree
  • 3+ years of experience in customer success, customer support, or account management in a high-growth, technology environment
  • Experience with Salesforce or other CRM
  • Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required
  • Detail-oriented
  • Process-oriented with an automation/efficiency mindset
  • Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Responsibilities

  • Support new and existing customers within the Small Business segment
  • Drive retention, member engagement, and customer satisfaction
  • Act as a trusted advisor to HR benefits leaders
  • Communicate the value of the Carrot product
  • Respond to customer needs, questions and requests

Preferred Qualifications

  • Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
  • Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes
  • Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

Benefits

  • Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work
  • Health and wellness benefits
  • Retirement savings plans
  • Short- and long-term incentives
  • Parental leave
  • Family-forming assistance
  • Competitive compensation package

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