Customer Account Manager II

Summary

Join Huntress, a fully remote global cybersecurity company, as a Customer Account Manager. Drive Annual Recurring Revenue growth by cross-selling products and expanding relationships with customers and partners. This individual contributor role focuses on net dollar retention, partner loyalty, and customer satisfaction. You will achieve assigned quotas based on expansion and renewal rates. Success is measured by expansion and retention metrics and maintaining high activity levels. Reporting to the Manager of Account Management, this is a high-impact, high-visibility role.

Requirements

• 2+ years of experience in Account Management and Direct Sales roles, ideally focused on the mid-market
• Experience with Salesforce, or other similar CRM platforms
• Strong bias to action and ability to get things done efficiently and effectively

Responsibilities

• Achieve assigned quota based on both expansion metrics and renewal rates in a velocity sales motion
• Work with partners to be a trusted advisor delivering solutions that increase customer and partner satisfaction, grow partner adoption, and deliver exceptional quality service
• Maintain and reinforce Huntress’ culture
• Build and maintain strong relationships with multiple contacts within assigned partner organizations
• Execute a customer and partner engagement process to ensure great communication with our existing customers and partners

Preferred Qualifications

Experience in the cybersecurity industry is a plus

Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth