Customer Success Manager II

Deel
Summary
Join Deel as a Customer Success Manager II and be the face of the company for clients, building strong relationships and driving revenue growth. You will act as a trusted advisor, providing strategic guidance on operational and product issues, and advocating for clients internally. This role requires a passionate business builder who thrives in complex, challenging environments and enjoys collaborating with a high-performance team. You will manage a diverse portfolio of accounts, identify and mitigate risks, conduct regular business reviews, and collect customer feedback to improve the platform. The ideal candidate has 4+ years of relevant experience in a client-facing role, preferably in a fast-growth startup or similar environment. Deel offers a competitive compensation package and benefits.
Requirements
- You have a minimum of 4+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager
- Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partnersโ successes with them
- Quantitatively-inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, arenโt deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
Responsibilities
- Manage a diverse portfolio of SMB/MM or ENT accounts. This includes low to mid-sized spend accounts and accounts with strategic growth potential
- Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way
- Build relationships with key stakeholders. Conduct regular business reviews
- Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
- Responsible for providing a high-quality experience to our customers on a day-to-day basis
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests
- Drive adoption of platform features that will lead to a better customer experience and better retention
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access