Senior Manager, Customer Solutions & Integrations

Summary

Join Sinch, a leading customer communications company, as a Senior Manager of Customer Solutions & Integrations. Lead and manage a team, fostering collaboration and innovation while working closely with clients to understand their needs and translate them into successful solutions. Coordinate with cross-functional teams, conduct workshops and training, and leverage data to refine solutions. Monitor industry trends and maintain Sinch's market leadership. This role requires exceptional communication, proven team management experience, and at least 5 years in a client-facing technical role. The ideal candidate is a strong problem-solver, proactive, and passionate about customer-centricity.

Requirements

• Exceptional communication and interpersonal skills, with a knack for building rapport with clients and stakeholders alike
• Proven experience in managing teams and delivering complex integrations in a fast-paced environment
• At least 5 years in a client facing technical role or similar capacity with an understanding of software development
• A strong problem-solver with analytical skills to evaluate performance and recommend improvements
• A proactive approach to stay ahead in a competitive landscape, demonstrating innovation in your solutions
• A passion for customer-centricity, with a drive to create exceptional experiences that lead to long-term customer satisfaction
• Proficiency in Postman or other API tool

Responsibilities

• Lead and manage the Customer Solutions & Integrations team, fostering a culture of collaboration and innovation
• Work closely with clients to understand their unique needs, translating those into common solutions that drive success
• Coordinate with cross-functional teams, including product development and sales, to enhance our offerings and ensure smooth implementations
• Conduct workshops and training sessions for internal teams and clients, empowering them with the knowledge they need to roll out and optimize solutions
• Leverage data and customer feedback to continuously refine and improve solutions, ensuring we remain at the cutting edge of customer experience
• Monitor industry trends and competitor activity to inform strategy and position Sinch as a market leader in customer solutions

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Take advantage of our free virtual counselling resources through our global Employee Assistance Program
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy a generous paid time off program
• We offer paid parental leave and family planning support
• Our flexible remote work offerings allow you to work wherever you are the most productive and successful
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice