Customer Advocacy Manager

Summary

Join Huntress as a Customer Advocacy Manager and foster strong relationships with existing customers, driving their success and loyalty. You will be responsible for creating compelling customer success stories, managing customer events, and representing the customer's voice in internal discussions. This role requires 4+ years of experience in customer marketing or a similar field, excellent communication skills, and experience with marketing automation and CRM systems. Huntress offers a 100% remote work environment, generous paid time off, 12 weeks of paid parental leave, comprehensive benefits, 401k, life and disability insurance, stock options, and professional development assistance. The ideal candidate will have a passion for customers and a desire to help them succeed. This position offers a competitive salary range of $105,000 to $120,000 plus bonus and equity.

Requirements

• 4+ years of experience in customer marketing, demand generation, content marketing, or a similar role
• Proven track record of developing and executing successful customer marketing programs that drive engagement, retention, and advocacy
• Excellent written and verbal communication skills, with a strong ability to craft compelling narratives and customer-centric messaging
• Experience with marketing automation platforms (e.g., HubSpot, Marketo, Salesforce Marketing Cloud), CRM systems (e.g., Salesforce), and customer advocacy platforms
• Excellent project management, resource management, and planning skills, with the ability to balance multiple priorities and meet deadlines
• Impeccable attention to detail, demanding excellence in every deliverable, with a mentality of constantly raising the bar
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• A true passion for customers and a desire to help them succeed

Responsibilities

• Identify, recruit, and nurture customer advocates for references, case studies, testimonials, reviews, and speaking engagements
• Create compelling customer success stories, including case studies and video testimonials, showcasing the value and impact of our solutions
• Build a digital asset management system for sales effectiveness
• Collaborate with sales and customer success teams to uncover advocacy opportunities and align on customer outreach strategies
• Maintain a consistent pipeline of customer stories to amplify across marketing channels and train field teams to position customer success first
• Strengthen Huntress’s position in platforms like G2, Peerspot, and Gartner Peer Insights
• Manage and lead customer events, including customer advisory boards and user groups, that build engagement with both executive and practitioner audiences
• Represent the voice of the customer in internal discussions and strategic planning

Preferred Qualifications

Experience in cybersecurity is a plus

Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth