Customer Advocacy Manager

Summary

Join our dynamic team and contribute to the success of our products by providing users with an exceptional experience through WalkMe. If you are passionate about enhancing user experience and have a keen eye for detail, we would love to hear from you.

Requirements

• Undergraduate degree or equivalent combination of education and experience in a related field
• 3+ years in product or customer marketing
• Experience in the disciplines of customer marketing, customer advocacy, customer experience, or value management
• Experience in B2B tech marketing, with a preference for Software as a Service (SaaS) expertise
• Demonstrated written skills
• Excellent communication and collaboration skills
• Strong analytical skills and ability to use data to inform decisions
• Experience with online review platforms
• Experience with Salesforce
• Experience with Reference Edge a plus

Responsibilities

• Partner with internal teams, like Sales and Customer Success, to identify top reference accounts and success stories
• Develop a strong understanding of WalkMe’s customer base and how to align the right people with the right opportunities
• Maintain a current and accurate customer reference database
• Build strong relationships with reference accounts and champions and provide a top-notch experience partnering together on advocacy initiatives
• Manage the logo & story approval process, navigating relationships and processes with the customer’s legal & PR departments
• Partner with the customer champions to develop compelling case studies that highlight success and ROI
• Partner with internal teams to fulfill reference needs, like sales reference calls, case studies, event speakers, award nominations, customer programs, and more
• Develop the advocacy funnel to identify, recruit and nurture customers into champions
• Lead the WalkMe Champions program, creating events and programming to engage our biggest fans
• Manage strategy on peer-to-peer review platforms, including G2 and Gartner Peer Insights, including review sourcing campaigns, review replies, and maximizing reviews impact internally and externally
• Assist with other Customer Engagement programs such as the Community, Customer Stories, and Customer Awards as needed

Benefits

• Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance