Owner.com is hiring a
Manager, Customer Retention

Summary

Join Owner.com as Manager of Customer Retention to play a vital role in ensuring customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions.

Requirements

• 5+ years of experience in customer retention, customer success, or account management
• Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth
• 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices
• A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients
• Strong analytical skills with the ability to interpret customer data and metrics
• Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams
• Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate
• A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines

Responsibilities

• Lead a team focused on retaining customers, proactively identifying at-risk accounts, and developing strategies to minimize churn reactively
• Collaborate with the VP of Customer Success, along with cross-functional teams, to continuously improve the customer experience
• Foster deeper relationships with customers and identify opportunities for upselling or cross-selling
• Identify and address customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time

Benefits

• Comprehensive health coverage
• 100% remote workplace
• Unlimited PTO - plus extra fun perks!