Remote Manager, Customer Retention

Summary

Join Owner.com as Manager of Customer Retention to play a vital role in ensuring customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions.

Requirements

• 5+ years of experience in customer retention, customer success, or account management
• Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth
• Strong analytical skills with the ability to interpret customer data and metrics
• Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams

Responsibilities

• Lead a team focused on retaining customers, proactively identifying at-risk accounts, and developing strategies to minimize churn reactively
• Collaborate with the VP of Customer Success, along with cross-functional teams, to continuously improve the customer experience
• Foster deeper relationships with customers and identify opportunities for upselling or cross-selling
• Identify and address customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time

Benefits

• Comprehensive health coverage
• Work from anywhere (100% remote workplace)
• Unlimited PTO - plus extra fun perks!