Remote Member Advocacy Manager

Summary

Join us on our mission to reverse diabetes in 100 million people as a Member Advocacy Manager. Our team offers support for current and prospective members, and we're looking for someone to help lead, scale, and innovate on our team.

Requirements

• 2+ years of experience managing a high performing customer-facing team
• Experience and comfort using technology, digital tools, and systems (preferably ZenDesk, JIRA, and an Electronic Medical Records software)
• Have worked in a fast paced, growing company and experience managing change and leading through growth
• Experience leading virtual trainings and creating digital resources for a remote team
• Track record of helping coach individuals to success meeting established goals and metrics
• Experience working cross functionally and advocating for team’s resources and needs
• Flexibility with scheduling to support the needs of the team if necessary

Responsibilities

• Manage day to day performance of a team of full and part time Associates and Specialists
• Help with training and resource development and maintenance for a growing team and execute quality checks
• Share updates and manage change across the team about critical business updates, team changes, and other needs
• Help scale processes and the team while making suggestions for efficiencies, automations, and with an eye towards cost savings
• Collaborate with Enrollment teams, Product partners, our Coaching organization, and other internal partners to ensure a seamless applicant and member experience
• Work cross functionally to be the voice of the member and ensure team is prepared for any changes

Benefits

Location based compensation structure