Customer Advocate

Summary

Join Apollo.io, a leading go-to-market solution trusted by millions, as a high-performing Customer Advocate Representative. Drive revenue by converting chat interactions into sales, exceeding targets, and ensuring client satisfaction. You will own sales conversations, proactively upsell, and collaborate with Product and Sales teams. This role demands strong customer-centric skills, clear communication, adaptability, and experience in a customer-facing role. Apollo offers a remote-first environment, ample reward, and investment in your growth. The company fosters collaboration, encourages bold ideas, and provides resources for success.

Requirements

• At least 1-2 years of experience working in a customer-facing role (support, sales, or similar), with a passion for helping people and guiding conversations
• Top performer in your current role
• Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment
• Customer-centric, working to understand the questions that customers ask to help them resolve their business
• Clear and confident written communication skills, especially in live chat or email settings
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals

Responsibilities

• Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales
• Go above and beyond to ensure client satisfaction and success at all times
• Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
• Proactively upsell and cross-sell relevant product features that match the customer’s business goals
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
• Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
• Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience

Benefits

• We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact
• Collaboration is at our core—we’re all for one , meaning you’ll have a team across departments ready to help you succeed
• We encourage bold ideas and courageous action , giving you the freedom to experiment, take smart risks, and drive big wins
• Remote-first