Customer Advocate

Summary

Join Peregrine Technologies as a Customer Advocate and own all customer relationships throughout the contract lifecycle. You will serve as the primary point of contact between customers and the internal team, advocating for customer needs and supporting them with platform updates and features. This role requires interpreting complex data sources, building strong relationships with agency stakeholders through onsite visits, and ensuring optimal user adoption. Success in this position hinges on empathetic problem-solving, creative solutions, and proactive issue resolution. You will also collaborate with other teams to develop case studies showcasing Peregrine's value. The position is remote but requires Arizona residency and approximately 50% travel.

Requirements

• Maintain positive customer relationships; care about their needs and how we can give the best solution in an empathetic way
• Be energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
• Have a passion for uncovering and addressing roadblocks so every user is always satisfied
• Be creative & have adept critical thinking skills to problem-solve barriers at customer agencies
• Have incredible attention to detail, be highly organized, and be able to manage multiple projects at once
• Bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members
• 3-7 years of direct experience supporting customers to adopt technical software solutions
• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is required
• Ability to listen to synthesize user feedback and be the first line of support throughout the contract
• Successful track record of zero churn and positive net revenue retention
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Located in Arizona
• Ability to travel ~50% of the time

Responsibilities

• Own all customer relationships throughout the contract
• Serve as the primary interface between our customers and our team, representing the voice of the customer to our engineers
• Support the customer with new updates, workflows, and features to the platform
• Interpret multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders
• Full user adoption and long-term relationships are your top priority in this role
• Solve our customer’s challenging problems and unlock new ways that provide value to their work
• Find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency
• Partner with other teams to develop case studies and success stories for Peregrine’s outsized value

Preferred Qualifications

Significant experience in the enterprise software space, startup experience also a plus

Benefits

Salary Range: $125,000 - $150,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)