Peregrine is hiring a
Customer Advocate

Summary

Join our team as a Customer Advocate to own all customer relationships throughout the contract, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.

Requirements

• 3-7 years of direct experience supporting customers to adopt technical software solutions
• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is required
• Significant experience in the enterprise software space, startup experience also a plus
• Ability to listen and synthesize user feedback and be the first line of support throughout the contract
• Successful track record of zero churn and positive net revenue retention
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience

Responsibilities

• Own all customer relationships throughout the contract
• Be the primary interface between our customers and our team
• Represent the voice of the customer to our engineers
• Support the customer with new updates, workflows, and features to the platform
• Interpret multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability
• Conduct onsite visits to build deep relationships with all agency stakeholders

Benefits

$125,000 - $165,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)