Customer Advocate

Summary

Join Peregrine Technologies as a Customer Advocate and own all customer relationships throughout the contract lifecycle. You will be the primary point of contact between customers and the internal team, advocating for customer needs and supporting them with platform updates and features. This role requires interpreting complex data sources, building strong relationships with agency stakeholders through onsite visits, and ensuring full user adoption. Success in this role hinges on empathetic problem-solving, creative solutions, and proactive issue resolution. The position is remote, based in Northern California or the Washington DC/VA area, and offers a competitive salary and benefits package.

Requirements

• 3-7 years of direct experience supporting customers to adopt technical software solutions
• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is required
• Ability to listen to synthesize user feedback and be the first line of support throughout the contract
• Successful track record of zero churn and positive net revenue retention
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience

Responsibilities

• Own all customer relationships throughout the contract
• Be the primary interface between our customers and our team, representing the voice of the customer to our engineers
• Support the customer with new updates, workflows, and features to the platform
• Interpret multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders
• Solve our customer’s challenging problems and unlock new ways that provide value to their work
• Find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency
• Partner with other teams to develop case studies and success stories for Peregrine’s outsized value

Preferred Qualifications

• Significant experience in the enterprise software space, startup experience also a plus
• Located on the West Coast, California is strongly preferred

Benefits

• Salary Range: $125,000 - $150,000 Annually
• Benefits
• Equity (if applicable)
• Bonus (if applicable)