Customer Advocate

Summary

Join Yext, a leading digital presence platform, and become part of the Hearsay team, now integrated with Yext. This role focuses on providing exceptional customer support and driving product engagement for financial services clients. It's not a sales position but requires proactive communication, problem-solving, and building strong customer relationships. You will educate customers on product features, manage your own client portfolio, collaborate with the team, and act as a liaison between customers and engineers. The ideal candidate possesses strong communication skills, customer service experience, and a general interest in finance. This is a remote position with flexible hours.

Requirements

• At least 1-2 years of relevant customer service/support experience
• Excellent teammate with a positive attitude and a strong sense of self-direction
• Proactive - are willing to pick up the phone and initiate conversations, ask questions and be an active listener
• Unafraid to take action, even if it means you make mistakes periodically
• Resourceful and creative
• Clear communication
• Strong handle of spoken and written English to communicate effectively and clearly
• Persuasive - people trust you and are willing to act on your suggestions
• Amenable to working between 9:00PM to 9:00AM Manila Time

Responsibilities

• Take a hands on approach to drive end user engagement of product features through education/training
• Manage your own set of contacts and be responsible for driving their product usage (from start to finish you own the relationship!)
• Collaborate with your team to share best practices on what’s working and not working
• Proactively identify solutions to questions you anticipate our customers having in each interaction
• Act as a liaison between our customers and Hearsay Systems engineers on specific product issues
• Become an expert on how our customers use our product and serve as an internal voice of the customer with engineers, product managers, marketers and we continue to build Hearsay's products
• You will coach the customers on the value of Hearsay products
• You will become an expert of Hearsay Systems, providing a best in class service experience for our customers

Preferred Qualifications

• A general interest in finance/personal investing (experience in financial services a plus)
• Basic understanding of social media, texting and other channels of communication