Customer Automation Engineer

Summary

Join Siena, a company building enterprise empathic AI agents, as a Customer Automation Engineer. You will be responsible for AI prompt engineering, automation setup, API integrations, quality assurance, and project management to drive customer success and internal efficiency. This role involves working closely with cross-functional teams to align automation initiatives with customer goals and product capabilities. You will translate complex customer SOPs into agentic workflows, identify and implement automation opportunities, and ensure all integrations are properly tested. The ideal candidate has experience in prompt engineering, AI tools, and API integrations, along with a customer-centric mindset and passion for AI-driven automation. Siena offers competitive compensation, flexible time off, a learning budget, and a fully remote, globally distributed team environment.

Requirements

• You have 2+ years of experience in technical onboarding, implementation, CSM, or CX operations in a B2B SaaS environment
• You have a customer-centric mindset and a strong desire to improve customer experiences through technology
• You are passionate about AI-driven automation and eager to continuously learn and adopt new tools and approaches
• Proficiency with ChatGPT, Claude, and other LLMs for research, documentation, and workflow optimization
• Experience in AI prompt engineering
• Quality assurance/testing experience, especially in conversational AI
• Project and change management experience
• You are detail-oriented and quality-driven, able to critically test and validate solutions to ensure reliability
• You are a self-motivated team player who can effectively collaborate across departments and also tackle projects independently
• Excellent communication and stakeholder management skills
• Creative problem-solving skills, with the ability to craft custom workarounds when standard automation isn't possible
• You thrive in a fast-paced startup environment and adapt quickly to change

Responsibilities

• Translate complex customer SOPs into agentic workflows
• Conduct thorough agent testing and validation
• Identify and implement automation opportunities across all customer touchpoints
• Actively monitor for inefficiencies and propose automatable solutions
• Complete tasks on schedule and communicate updates to internal and external stakeholders
• Review and test automated conversations to ensure accuracy and reliability
• Build and configure automation workflows, including API integrations and workflow orchestration
• Ensure all integrations are properly tested
• Translate Siena’s feature roadmap into real customer value through effective implementation of new features

Preferred Qualifications

• Strong API development and integration skills
• Proficiency with automation tools like Zapier and Gumloop
• Experience with tools like Cursor AI for prototyping

Benefits

• Competitive compensation
• Great salary plus the opportunity for equity or stock grants
• Flexible time off
• Take at least 15 days—more if you need it
• A Learning budget
• Perplexity Pro account
• ChatGPT Pro account
• Claude Pro account
• Quarterly budget for experimenting with new AI tools