Customer Billing Representative

Summary

Join ISTA Personnel Solutions SA, a fast-growing BPO company, as a Customer Billing Representative! This U.S.-based client role involves managing customer accounts, resolving billing inquiries, and ensuring accurate record-keeping. You will communicate with customers via phone and email, collaborate with internal teams, and follow up on past-due accounts. Proficiency in QuickBooks and Microsoft Office Suite is required, along with excellent communication skills. A stable internet connection (fixed fibre line with 25 Mbps minimum speed) and reliable power backup are mandatory.

Requirements

• A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
• A reliable power backup solution is required to manage load shedding and power outages

Responsibilities

• Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution
• Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies
• Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems
• Collaborate with internal teams to ensure account information is accurate and up to date
• Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship
• Assist in preparing financial documentation and reports related to billing and collections activity
• Strong attention to detail with a methodical and analytical approach to problem-solving
• Excellent verbal and written English communication skills
• Proficient in Microsoft Office Suite, particularly Excel and Outlook
• Proficient with QuickBooks
• Ability to remain patient, empathetic, and professional in all customer interactions

Preferred Qualifications

Experience on QuickBooks is preferred