Customer Service Representative

Summary

Join Touch Support, a US-based company, as a Customer Service Representative and enjoy a fully remote work experience from anywhere in the Philippines. We offer a supportive environment with opportunities for career growth in the IT field. This role requires excellent English communication skills, a passion for helping people, and a solution-oriented mindset. Responsibilities include resolving customer inquiries via various channels, assisting with onboarding, and advocating for customer needs. We provide valuable paid certifications and a clearly defined promotional path to support your professional development. Our team is young, friendly, and internationally connected, ensuring a sense of belonging despite remote work.

Requirements

• Excellent communication skills in the English language, as our clients are primarily US-based
• Passion for working with people and helping them to get their stuff work
• Strong interest in developing a career in the IT field
• Readiness to learn at a fast pace
• Solution-oriented mindset and passion for resolving problems
• Readiness to lend a helping hand and pass on the knowledge as you grow with the company
• Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule
• 8 PM - 4 AM PST
• 4 AM - 12 PM PST
• 12 PM - 8 PM PST
• Kindly note that shifts may begin an hour earlier or later throughout the year due to working within U.S. time zones

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Benefits

• Work from home
• Learning from scratch
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
• You will be able to further your development with valuable certifications paid for by the company
• A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team