Remote Customer Care Advisor

Summary

The job description is for a Customer Care Advisor role at Bestow, a leading insurance technology platform. The role involves delivering an exceptional customer experience through various channels and requires moderate to strong knowledge of life insurance customer issue types and customer-facing operations processes and workflows.

Requirements

• Moderate to strong knowledge base of life insurance customer issue types and customer-facing operations processes and workflows
• Strong customer relations skills and a passion for working directly with customers
• Ability to diagnose and solve problems autonomously
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
• Ability to work in a fast-paced environment and comfortable with ambiguity and changing priorities
• 2+ years experience in a customer service team environment required
• Experience working with customer service tools (CRM, phone, etc.) required

Responsibilities

• Deliver a best-in-class omnichannel (phone, chat, email) customer experience for Bestow’s valued customers
• Promptly answer all calls, emails, and chats within our stated service level agreements
• Work towards swift resolution of customer issues that can’t be resolved during the initial call by raising a JIRA ticket or submitting an escalation request
• Diligent follow-up and follow-through of any submitted escalations or JIRA tickets through the completion
• Report to the office three days per week to assist with mail processing
• Active participation in team meetings, projects, and initiatives

Preferred Qualifications

Insurance, fintech, insurtech, and/or other highly-regulated industry experience strongly preferred

Benefits

• Competitive salary and equity based on role
• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
• 100% paid-premium option for medical, dental, and vision insurance
• Lifestyle stipend to support your physical, emotional, and financial wellbeing
• Flexible work-from-home policy and open to remote
• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
• Employee-led diversity, equity, and inclusion initiatives