Better Health is hiring a
Member Care Advisor

Summary

The job is for a Member Care Advisor at Better Health, a startup disrupting the home medical supply industry. The role involves customer support, product knowledge, and relationship management in Spanish. The candidate should have experience in customer success roles for a durable medical equipment (DME) company, be passionate about consumer healthcare, and able to work in a fast-moving startup environment.

Requirements

• Have proven experience in customer success roles for a durable medical equipment (DME) company
• Be passionate about consumer healthcare and helping people live their best lives
• Be dedicated to exceeding expectations of all customers, internal and external, and always acting with the customer in mind
• Be a self-starter, Always-Be-Selling, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment
• Excited to work in a startup environment and create impact from day 1

Responsibilities

• Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing
• Be the first line of contact for customer questions and issues, work with the appropriate internal members to solve problems
• Full lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter
• Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others
• Create internal processes that ensure delightful interactions at all stages of the customer life-cycle
• Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this

Benefits

• Full Remote Flexibility
• Joining a leadership team driven to improving the lives of those living with chronic conditions
• Competitive pay, starting at $19-23 per hour based on candidate experience and qualifications