Customer Care Associate

Summary

Join Third Bridge, a leading investment research firm, as a Helpdesk specialist maintaining our internal portal using a ticket management interface. Ensure effective ticket coverage, process improvement, and adherence to SLAs for internal researchers and external specialists. Comply with strict compliance procedures (GDPR and PII) while collaborating globally. Resolve customer queries, provide solutions, and ensure positive client experiences through various communication channels. Work collaboratively to exceed goals and act as a liaison between internal departments and external clients.

Requirements

• 1+ years relevant administrative and/or customer service experience
• Excellent interpersonal, written and verbal (over the phone) communication skills
• Ability to handle stringent deadlines/multi-tasking
• Motivated self-starter, organized, detailed-oriented and ability to work independently

Responsibilities

• Resolve customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
• Ensure positive experience for our internal/external clients
• Answer inquiries through various forms of communication (e.g., phone and email)
• Listen and respond to internal/external client needs and concerns
• Work in a collaborative environment to meet and exceed assigned goals

Benefits

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer