Remote Customer Care Executive

Summary

Join Zepz, the group powering WorldRemit and Sendwave, as a Customer Care representative. You'll be the first point of contact for customers, managing queries on transactions via phone, chat, and digital case. Reporting to the Team Manager - Customer Care, you will screen and verify customer's identification, review transactions, and identify suspicious activities. You'll also advise customers on WorldRemit products and work in one or multiple channels depending on business needs.

Requirements

• Proficiency in both written and spoken English is required, along with proficiency in Spanish
• Bachelor's degree or at least high school education if accompanied by call center/contact center experience
• At least 6 months experience in the contact center handling voice and chat channels

Responsibilities

• Manage queries on transactions via phone, chat, and digital case
• Screen and verify customer's identification
• Review transactions and identify suspicious activities. Report and escalate suspicious activities to the relevant department
• Research unusual or questionable transactions with the relevant department
• Monitor and release transactions
• Advise customers on the products WorldRemit offers

Benefits

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
• Private Medical Cover: You can opt-in to a Private Medical Insurance scheme
• Retirement: We offer pension schemes to help you plan for and secure your future
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible