Customer Care Internship

Summary

Join Suvoda and embark on a career-boosting journey as a Customer Care Trainee. This remote-first opportunity provides extensive training, mentorship, and hands-on experience in the eClinical field. You will gain valuable skills in customer support, technical troubleshooting, and using industry-standard tools like Zendesk and Jira. The role involves providing professional customer support via phone and email, troubleshooting technical issues, and ensuring data integrity. Suvoda offers a supportive environment focused on professional growth and development, making it an ideal opportunity to build a solid technical foundation and contribute to the world of clinical research. The work schedule is 4AM - Noon, Monday - Friday.

Requirements

• College degree in progress or last year in university
• Strong critical and analytical reasoning skills
• High achieving, exploratory nature
• Quick learner and adaptive to new processes, technologies, and tools
• Ability to conduct in-depth investigative research
• Proficient in spoken and written English

Responsibilities

• Provide professional customer support via phone and email to users across multiple countries
• Troubleshoot technical issues with tailored solutions
• Document user interactions and resolve issues efficiently
• Ensure data integrity and compliance when handling sensitive information
• Collaborate with cross-functional teams to escalate and resolve system issues
• Manage multiple tasks in a fast-paced environment
• Use customer support tools like Zendesk and Jira
• Contribute to process improvements and enhance customer satisfaction

Benefits

Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country