πBrazil
Customer Care Internship
closed
Suvoda
πRemote - Romania
Summary
Join Suvoda as a Customer Care Trainee and embark on a journey of professional growth with extensive training, mentorship, and hands-on experience. This remote-first opportunity offers flexibility and the chance to work from anywhere in the country. You will gain valuable experience in the eClinical field, build your professional network, and develop in-demand skills. As a trainee, you will provide professional customer support via phone and email, troubleshoot technical issues, and utilize tools like Zendesk and Jira. This role is a 2nd shift position (4 pm - Midnight, Monday-Friday).
Requirements
- College degree in progress or last year in university
- Strong critical and analytical reasoning skills
- High achieving, exploratory nature
- Quick learner and adaptive to new processes, technologies, and tools
- Ability to conduct in-depth investigative research
- Proficient in spoken and written English
Responsibilities
- Provide professional customer support via phone and email to users across multiple countries
- Troubleshoot technical issues with tailored solutions
- Document user interactions and resolve issues efficiently
- Ensure data integrity and compliance when handling sensitive information
- Collaborate with cross-functional teams to escalate and resolve system issues
- Manage multiple tasks in a fast-paced environment
- Use customer support tools like Zendesk and Jira
- Contribute to process improvements and enhance customer satisfaction
Benefits
Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country
This job is filled or no longer available
Similar Remote Jobs
πWorldwide

πPortugal
πSingapore
πUnited States
πUnited States
π°$60k-$100k
πUnited States
πGermany

πSwitzerland, Germany
π°$55k-$75k
πUnited States