Customer Care Internship

closed
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Suvoda

πŸ“Remote - Romania

Summary

Join Suvoda as a Customer Care Trainee and embark on a journey of professional growth with extensive training, mentorship, and hands-on experience. This remote-first opportunity offers flexibility and the chance to work from anywhere in the country. You will gain valuable experience in the eClinical field, build your professional network, and develop in-demand skills. As a trainee, you will provide professional customer support via phone and email, troubleshoot technical issues, and utilize tools like Zendesk and Jira. This role is a 2nd shift position (4 pm - Midnight, Monday-Friday).

Requirements

  • College degree in progress or last year in university
  • Strong critical and analytical reasoning skills
  • High achieving, exploratory nature
  • Quick learner and adaptive to new processes, technologies, and tools
  • Ability to conduct in-depth investigative research
  • Proficient in spoken and written English

Responsibilities

  • Provide professional customer support via phone and email to users across multiple countries
  • Troubleshoot technical issues with tailored solutions
  • Document user interactions and resolve issues efficiently
  • Ensure data integrity and compliance when handling sensitive information
  • Collaborate with cross-functional teams to escalate and resolve system issues
  • Manage multiple tasks in a fast-paced environment
  • Use customer support tools like Zendesk and Jira
  • Contribute to process improvements and enhance customer satisfaction

Benefits

Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country

This job is filled or no longer available

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