Customer Care Internship

Summary

Join Suvoda as a Customer Care Trainee and embark on a journey of professional growth in a remote-first environment. You will receive comprehensive training, mentorship, and hands-on experience in providing customer support via phone and email. This role involves troubleshooting technical issues, delivering tailored solutions, and utilizing tools like SQL Server, Zendesk, and Jira. The position offers opportunities for skill development in methodologies, technologies, and tools used in clinical trials. Suvoda prioritizes inherent talent and fosters a culture of high performance, knowledge sharing, and personal development. The work schedule is 2nd shift, 4pm-Midnight, Monday-Friday.

Requirements

• College degree in progress or last year in university
• Strong critical and analytical reasoning skills
• High achieving, exploratory nature
• Quick learner and adaptive to new processes, technologies, and tools
• Ability to conduct in-depth investigative research
• Proficient in spoken and written English

Responsibilities

• Provide professional customer support via phone and email to users across multiple countries
• Troubleshoot technical issues with tailored solutions
• Document user interactions and resolve issues efficiently
• Ensure data integrity and compliance when handling sensitive information
• Collaborate with cross-functional teams to escalate and resolve system issues
• Manage multiple tasks in a fast-paced environment
• Use customer support tools like Zendesk and Jira
• Contribute to process improvements and enhance customer satisfaction

Benefits

Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country