Outreach Specialist / Care Coordinator, Manager

Summary

Join Waymark as the Outreach & Care Coordinator Manager and lead a team of care coordinators, providing direct supervision and support. You will actively participate in daily tasks alongside your team, ensuring competency and compliance. Collaborate with other team members to execute cross-team workflows and review data to manage performance. Work with Operations and Learning & Development teams to hire, train, and support coordinators. Foster partnerships with PCPs and the community, and maintain knowledge of available resources. This role is primarily remote with some in-person travel required within the Chicago market.

Requirements

• Deep commitment to improving healthcare for underserved populations
• History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists or similar roles
• A leader with cultural and personal humility
• Has a strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations
• A keen eye for detail and proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives
• Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting
• Experience with healthcare data and/or Electronic Health Records
• A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients
• Ability to travel the local area across Chicago to help establish new teams and support existing teams

Responsibilities

• Provide direct supervision of the day-to-day activities of CCs in the market
• Actively participate in the execution of daily CC tasks alongside team members – such as patient outreach, patient care coordination, and provider communication – serving as a role model and contributing to project deliverables
• Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows
• Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects. The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and community health workers
• Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CCs
• Foster PCP partnerships through communications and either in-person or virtual meetings
• Continuously build community partnerships through either in-person or virtual meetings at community events
• Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals
• Foster an inclusive team environment, encouraging open communication, creativity and knowledge sharing. Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team

Preferred Qualifications

• Bachelor’s degree in health administration, health management, public health, business administration, or related field
• Long time resident of the Greater Chicago area and knowledgeable of MCO and community resources
• Multilingual skills a plus

Benefits

• Stock Options : Opportunity to invest in the company’s growth
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office
• Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes
• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy
• Life Insurance: Basic life insurance to give you peace of mind
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents
• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule
• Commuter Benefits: Convenient options to support your commute needs
• Professional Development Stipend: A dedicated stipend supports professional development and growth