Care Specialist

Summary

Join Wellthy as a Care Specialist and play a hybrid role, primarily advising from the back end while also directly supporting members. Focus on the Asia Pacific region, organizing and managing care plans for families. Responsibilities include logistical tasks like finding providers, managing bills, and scheduling appointments. You'll also manage care projects, enhancing member experience. The role requires expertise in healthcare, strong communication skills, and experience navigating diverse global healthcare systems. Wellthy offers a remote work environment and a comprehensive benefits package.

Requirements

• University Degree in Social Work or a healthcare-related profession and/or advanced degrees are a plus
• 5+ years work experience in a healthcare role [Social Work, Patient Advocacy, etc…]
• Strong fluency in English with Tamil and/or Mandarin as secondary requirements
• Demonstrated knowledge of, and ability to navigate, the healthcare sector, with prior experience working across global markets and diverse healthcare landscapes
• Strong ethical standards and a respect for client confidentiality
• Ability to integrate and collaborate well with others while adapting to evolving service experiences
• Experience developing and facilitating care plans
• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• Remote work experience with proficiency with macOS systems, GSuite, Slack, and 1Password
• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment
• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

Responsibilities

• Address the unique caretaking needs of families and members within Asia Pacific regions (e.g., Japan, Hong Kong, Taiwan, India, Australia etc…) by organizing and managing care plans
• Perform back-end logistical tasks, such as finding the right provider, managing medical bills, making appointments, tracking medications, and vetting facilities and insurance
• Own a subset of Care Projects that enhance the member experience and allow you to connect with families and caregivers when opportunities arise
• Utilize your expertise, skills, and judgment to advise, research, coordinate, and effectively execute healthcare-related tasks for members and families across diverse global markets, with a particular focus on the Asia Pacific region
• Have a strong understanding and be sensitive to the care needs of a working family, taking into account varying cultural, social, and healthcare system differences across regions
• Continuously learn and contribute to a broader understanding of global service-related areas to support your growth and development, especially during peak periods or regional surges in demand
• Support the improvement and localization of Wellthy Guides and Community Resources to reflect regional nuances and cultural considerations
• Collaborate on non-client-specific initiatives, including providing feedback and suggestions related to Wellthy’s global products, services, marketing, and guides
• Maintain a subset of care projects and tasks, supporting both on the front lines and guiding Wellthy members through their care experiences

Benefits

• Remote work environment
• Medical benefits
• Central Provident Fund contribution
• EAP
• Mental health benefits
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave