Customer Due Diligence / Onboarding

Summary

Join Pleo as their Head of Due Diligence, a strategic leadership role overseeing global due diligence teams and ensuring optimal performance. You will develop and implement processes for planning, forecasting, and risk mitigation, while cultivating a culture of continuous improvement. This role requires ensuring compliance with regulatory requirements and internal policies, driving operational excellence, and collaborating with various teams to enhance customer onboarding. The ideal candidate will have extensive experience in customer due diligence within financial services, proven leadership skills, and a forward-thinking mentality. Pleo offers a comprehensive benefits package including a Pleo card, lunch, private health insurance, generous paid time off, flexible/remote work options, wellbeing days, and paid parental leave.

Requirements

• 5-10 years of leadership experience in customer due diligence, KYC, or transaction monitoring within the financial services sector - preferably within the UK or EU
• Proven track record in production management, prioritization, risk mitigation, and a deep understanding of process excellence and optimization, particularly in improving customer conversion and onboarding automation
• A forward-thinking mentality that challenges the status quo and fosters innovation
• Exceptional leadership skills, with the ability to motivate and guide teams through challenging periods

Responsibilities

• Lead and manage global due diligence teams, ensuring optimal performance and adherence to SLAs
• Strategically develop and implement processes for planning, forecasting, and risk mitigation
• Cultivate a culture of continuous improvement, excellence, and innovation within the team
• Guarantee compliance with all regulatory requirements and internal policies across jurisdictions
• Direct the team towards operational excellence, surpassing targets through effective leadership and motivation
• Collaborate with various teams to refine the customer onboarding experience and enhance KYC processes
• Be in the details, know what is in your queues a all times and prioritise based on what is best for Pleo

Preferred Qualifications

• Experience managing remote or geographically dispersed teams, with a sensitivity to cultural differences
• AI knowledge/ curiosity and hands-on experience, particularly in enhancing due diligence and KYC processes
• Experience in B2B due diligence/KYC processes, with a focus on streamlining and automating operations

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets 🍜
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays
• For our CDD team we offer flexibility/remote working options
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work