Remote Customer Education and Advocacy Program Specialist

Summary

Join Postman's Customer Education & Advocacy team as a Program Manager to help scale our fast-growing programs. The ideal candidate has extensive experience with program management and is looking for a fast-paced environment to succeed in.

Requirements

• 3-5 years minimum experience project management and scaling programs
• Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools
• Excellent verbal and written communication skills and ability to answer questions in Zendesk to support programs
• Ability to identify and implement process changes to increase efficiency across multiple programs
• Capable of adapting to changing priorities and working in a fast-paced, dynamic environment
• Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently

Responsibilities

• Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels
• Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date
• Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications
• Draft and distribute communications for program updates, event invitations, and internal briefings. Create and maintain comprehensive documentation for all ongoing projects and processes
• Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed
• Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings
• Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements

Benefits

• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Potential spot awards
• Monthly lunch stipend