Customer Enablement Manager

Summary

Join Ironclad's growing Customer and Partner Enablement team as an experienced trainer with a SaaS background. You will build and deliver high-quality learning experiences for diverse audiences, from small group online training to personalized enterprise sessions. This role involves leading virtual and in-person training, collaborating with instructional designers, and working directly with customers to customize training. You will become a product expert, represent Ironclad at events, and partner with various internal teams. The position is based in San Francisco with an in-person requirement on Tuesdays, but remote options are available for PST-based candidates. Ironclad offers a competitive compensation package and benefits.

Requirements

• Excellent presentation skills and the ability to command a room
• Excellent written and verbal communication skills
• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
• 2-3 years experience providing training, preferably at a SaaS or Technology company
• Tech savvy, analytical, and good problem solver
• Self-starter and quick learner
• Organized, methodical, and detail-oriented
• Ability to prioritize and effectively manage multiple projects and tasks concurrently
• Ability to work independently and as part of a team
• Ability to communicate complex business software processes effectively
• Willingness to travel for in-person events and training sessions (up to 30%)

Responsibilities

• Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers
• Lead virtual 1:Many enablement sessions on the Ironclad product suite, fostering engagement and knowledge retention
• Conduct in-person training, including preparation, delivery, and follow-up activities
• Partner with Instructional Designers to provide content feedback to improve training materials and programs
• Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements
• Help create and experiment with new scaled/training engagement strategies
• Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A
• Represent Ironclad at in-person events, including travel as needed to support these initiatives
• Partner and support GTM teams on upsell and expansion opportunities
• Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to improve our customer’s ability to achieve positive business outcomes

Benefits

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers