Senior Manager, GTM Enablement, Customer Success

Summary

Join HubSpot's GTM Enablement team as a Senior Manager to lead the Customer Success Enablement Partner team. You will drive team performance, collaborate with Customer Success leadership, and deliver measurable productivity improvements. Responsibilities include setting global strategy, managing relationships with senior executives, ensuring alignment with business needs, and representing GTME on leadership teams. The ideal candidate possesses strong leadership, communication, and relationship-building skills, along with experience in Customer Success, training/enablement, and management. HubSpot offers a flexible work environment and a commitment to supporting employees' growth and well-being.

Requirements

• >3 years of experience in Customer Success is strongly preferred
• >3 years of experience in Training or Enablement
• >3 years of management experience, either in Customer Success or Enablement
• Strong leadership skills, with the ability to motivate and inspire team members to achieve their goals
• Excellent communication skills, with the ability to communicate complex ideas and concepts to stakeholders at all levels of the organization
• Ability to initiate and influence change across a global organization with diverse stakeholder groups
• Experience working in a fast-paced, high-growth environment with rapidly changing priorities
• Outstanding prioritization and negotiation skills, with demonstrable experience in galvanizing resources to balance both local and global priorities
• Strong relationship-building skills, including experience working with senior executives
• Experience coaching and developing team members to improve their performance and grow their careers

Responsibilities

• Lead a team of enablement partners that supports our Customer Success teams, including Upmarket Success, Scaled Success, and Support & Services.  This includes recruiting, coaching, and mentoring team members to ensure they have the skills and knowledge needed to excel in their roles
• Set the global strategy for how enablement partners engage with their stakeholders. This involves defining swimlanes across roles within GTM enablement to ensure efficient work and solid execution
• Own the relationship with senior executives across Customer Success to define global standards that cascade down to regional or pillar strategies
• Ensure that our enablement efforts are aligned with the needs of the business and continuously demonstrate ROI and desired business impact
• Serve as the GTME representative on the Customer Success senior leadership team, and take a leading role in the Customer Success GTME Steering Committee, setting the quarterly and annual enablement priorities for the business
• Coach enablement partners of varying tenure levels to elevate their performance and grow their careers. This includes providing regular feedback, identifying areas for improvement, and developing personalized growth plans
• Serve as part of the Field Enablement leadership team, working closely with the Senior Director of Field Enablement, and the wider GTME leadership team, to set the strategy, direction and operating model for the Field Enablement organization ensuring impactful and effective ways of working
• Build a culture that is fun, engaging, and focused on creating productivity improvement. You will be responsible for fostering a positive and inclusive team environment that encourages collaboration, creativity, and innovation

Benefits

• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements