Customer Enablement Security Officer

Summary

Join Twilio's Information Security Team as a Customer Enablement Security Officer. Lead a team addressing customer InfoSec inquiries, managing the External Trust Center and customer escalations. Collaborate with the Security Business Enablement team, engage with strategic customers, and lead incident coordination. Build relationships with CISOs, support the Go-To-Market team, and act as an industry thought leader. This remote role requires 12+ years of security experience, including 6+ years in a customer-facing position, and in-depth knowledge of security technologies. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 12+ years experience working in a security-focused role in a technology-related industry, including 6+ years in a customer facing position
• In-depth knowledge of security technologies, standards, and best practices
• Proven, proactive communication and interpersonal skills to build and maintain BU relationships, particularly with GMs and their senior leaders
• Ability to articulate complex problems to various stakeholders of all levels and distill information accordingly based on your audience's level
• Strong understanding of network security, cloud security, application security, and cryptography
• Proven ability to influence and negotiate with stakeholders dealing with competing priorities
• Familiarity with common security compliance, certification, and attestation frameworks and regulations (i.e. SOC 2, ISO 27001, HIPAA, SOX, HITRUST)
• Experience working successfully in a distributed-systems environment with cloud-native deployment models
• Experience in designing and understanding complex technology architectures and applying best practices to ensure existing and new system design adheres to baseline controls and security best practises
• Information security industry accreditations, e.g. CISSP

Responsibilities

• Spend a significant portion of your time collaborating closely with our Security Business Enablement team, particularly early in your career at Twilio to fully engrain yourself within the business. You will support various initiatives and projects, focusing on planning, designing, developing, and reviewing our infrastructure and software to meet rigorous security requirements and safeguard Twilio’s customer data
• As a primary focus, leveraging the information you develop on a continuous basis to be able to confidently and successfully engage with our most strategic and largest customers, representing InfoSec as a key spokesperson while interacting with their CEOs, CTOs, CISOs, CIOs, Architects, Engineers, and more
• Lead and coordinate high-value customer incidents related to Fraud, Support, SIRT, and other security focused issues or concerns impacted our customers
• Work with Twilio account teams to build and maintain relationships with Chief Information Security Officers (CISOs) and their organizations, establishing Twilio's credibility as a provider of world-class information security solutions. Address any concerns within the context of their regulatory, political, and IT environments
• Support and enable the Go-To-Market team by explaining how information security concerns can impact and benefit their sales opportunities, with a particular emphasis on Solutions Engineers
• Act as an industry thought leader across the globe showcasing Twilio’s strong position in information security
• Monitor and analyze emerging security trends, sharing insights with customers and area leadership, and guiding them through the potential impacts on their industry
• Lead security presentations, demonstrations, and workshops in industry forums, providing thought leadership on Twilio’s security portfolio
• Develop and maintain industry expertise, staying current with the latest advancements in security, including new technologies, competitors, and internal product and service offerings

Preferred Qualifications

• Previous experience in Telecom, SIP, Contact Center, and Security is a plus
• Previous software development experience in any of the following areas: Built Apps based on Twilio APIs, a big plus

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan