Linux System Support Analyst

Summary

Join Intelerad as a System Support Analyst and provide excellent support and guidance to clients regarding server-side and client-side applications and systems. You will be responsible for responding to client problems, prioritizing workload, troubleshooting complex integrations, logging incidents, performing database maintenance, and editing configuration files. This role requires remote work, including on-call responsibilities with a rotating shift schedule. The position demands experience in customer service, Linux system and network administration, remote troubleshooting, and SQL databases. Excellent communication and problem-solving skills are essential. Additional skills in scripting languages and network security are beneficial.

Requirements

• Experience in a customer service or technical support role
• A minimum of 2 years of professional work experience in Linux system and network administration
• Remote troubleshooting (ssh, VPN tunnels)
• Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
• Microsoft Windows (basic workstation configuration and troubleshooting)

Responsibilities

• Provide excellent System Support services
• Respond to client problems (phone/tickets) and proactively monitor client’s installations
• Prioritize your workload based on client’s SLA and transfer tickets to proper department when required
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers
• Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems
• Perform database maintenance using SQL statements
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows
• All the work is done remotely through secure connections and via phone and remote desktop-sharing. This role also requires work outside of regular work hours (on-call) with a rotating shift schedule
• Stay proactively informed and trained on the following to ensure an excellent level of service and expertise: Back-End Architectures, IntelePACS software, 3rd party integration

Preferred Qualifications

• Knowledge of a scripting language (such as Perl, python or shell)
• Experience with TCP/IP, network security, IPSec or VPN
• Excellent communication skills (verbal and written, English is mandatory)
• Highly motivated and team oriented
• Client-oriented
• Attention to detail and strong problem solving skills
• Ability to work under pressure