System Support Analyst

Summary

Join Intelerad as a System Support Analyst and provide exceptional support to our clients by addressing their server-side and client-side application and system requests. You will play a crucial role in improving their daily operations and ultimately enhancing patient care. This position requires strong technical skills, excellent communication, and the ability to troubleshoot complex systems. You will work with various technologies and collaborate with cross-functional teams. The role involves analyzing and resolving client issues, prioritizing tasks based on SLAs, and maintaining detailed documentation. This is an opportunity to make a significant impact on healthcare delivery within a supportive and inclusive environment.

Requirements

• Bachelor’s degree in Computer Science or equivalent
• Experience in a customer service or technical support role
• 3+ years of experience in Linux system and network administration
• Remote troubleshooting (ssh, VPN tunnels)
• Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
• Microsoft Windows (basic workstation configuration and troubleshooting)
• Excellent analytical, research, organizational and planning skill
• Exceptional communication and leadership skills
• Strong technical aptitude and a quick learner with the ability to understand medical imaging
• Excellent analytical, research, organizational and planning skills
• Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships
• Proven ability to influence cross-functional teams
• Excellent organizational, time-management and decision-making skills

Responsibilities

• Provide excellent System Support services
• Respond to client problems (phone/tickets) and proactively monitor client’s installations
• Prioritize your workload based on client’s SLA and transfer tickets to proper department when required
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers
• Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems
• Perform database maintenance using SQL statements
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows

Preferred Qualifications

• Knowledge of a scripting language (such as Perl, python or shell)
• Experience with TCP/IP, network security, IPSec or VPN