Mediaocean is hiring a
Customer Engagement Manager

Summary

The job is for a Customer Engagement Manager at Mediaocean who will drive customer adoption and satisfaction by identifying opportunities for efficiencies and ensuring customers are leveraging the full value of Mediaocean's software solutions. The role requires 3+ years advertising agency experience or industry experience, 3+ years in a client-facing role with excellent communication skills, detailed knowledge of digital advertising space, and prior experience with Mediaocean applications as preferred.

Requirements

• 3+ years advertising agency experience or advertising industry experience
• 3+ years client facing role with impeccable communication skills
• Detailed knowledge of Digital advertising space, experience with Digital, Search, Social, or Programmatic buying required

Responsibilities

• Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business
• Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions
• Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team
• Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)
• Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback
• Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders
• Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
• Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration

Preferred Qualifications

Prior experience with Mediaocean applications

Benefits

• Competitive total compensation, including 401(K) employer match and financial wellness seminars
• Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
• Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day
• Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption
• Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
• Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
• Get rewarded for demonstrating Mediaocean values
• Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
• Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
• Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)