Strategic Customer Engagement Manager

Summary

Join Gretel's mission to solve the data bottleneck problem for developers, data scientists, and AI/ML researchers by providing safe, fast, and easy access to data without compromising on accuracy or privacy.

Requirements

• 8+ years of experience in a technical customer-facing role serving Enterprise customers and showcasing a track record of successful project management and product implementation support
• Experience project managing end-to-end technical solutions focused on Generative AI (GenAI) and/or Machine Learning technologies, ensuring alignment with customer objectives and timelines
• Experience developing comprehensive project plans, including timelines, resource allocation, and risk management strategies to ensure delivery of technical solutions
• Experience working with cloud platforms like AWS, Azure, or Google Cloud, and understanding of how they are involved when building AI solutions
• Knowledge of cloud AI tools and how they fit within the AI/ML developer stack
• Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment
• Ability to break down complex problems and resolve them through customer consultation and execution
• Strong communication skills - you will be working directly with both technical and non-technical customers, so we’re extra mindful about verbal and written communication
• Ability to travel up to 20% for potential various events (conferences, team offsites, customer meetings, etc.)

Responsibilities

• Develop and construct detailed plans for delivery programs, encompassing timelines, milestones, dependencies, and deliverables, to ensure the successful execution and deployment of Gretel for Enterprise customers
• Collaborate with customers and internal stakeholders to collect, document, and convey project requirements, ensuring clarity, feasibility, and alignment with key objectives
• Guide new customers through the onboarding process, understanding their technical needs and demonstrating how Gretel enhances their capabilities
• Design and implement customer adoption strategies, ensuring a seamless transition and successful use of our product post-sales
• Build and maintain customer relationships by leading customer trainings, presenting product roadmaps, conducting executive briefings, running quarterly business reviews (QBRs), managing escalations, and holding regular status calls
• Promote collaboration and effective communication across internal and external teams, including engineering, product management, applied science, and sales, to ensure alignment and successful execution
• Exhibit a customer-focused mindset by prioritizing client needs, fostering strong relationships, and delivering exceptional service to ensure customer satisfaction and success
• Be the voice of the customer, communicating back experimental results and empirical experience gained from the field and critical for our internal applied science research
• Stay up-to-date with industry trends, best practices, and advancements in generative AI, data privacy, and cloud infrastructure