Customer Engagement Specialist

Summary

Join Linewize by Qoria as a Customer Engagement Specialist and play a critical role in ensuring customer success by supporting product implementation. You will develop and deliver training, create learning resources, analyze usage data, and deliver virtual trainings on the Linewize product suite. This role requires strong customer service, communication, project management, and analytical skills. Ideally based in one of our 3 USA offices (San Diego, Charlotte, or Orlando), we will consider fully remote candidates. The position offers a competitive salary, employee stock options, enhanced holiday and family leave, and more. Your work will directly contribute to keeping children safe online, making a positive impact.

Requirements

• Strong customer service orientation and relationship-building skills
• Highly proficient in communicating complex ideas in simple terms via spoken and written word
• Exceptional project and time management skills
• Strong attention to detail
• Strong analytical and problem-solving skills
• Adaptability and a growth mindset
• To be successful in this role you must be: Collaborative and resourceful
• To be successful in this role you must be: Adaptable and willing to embrace change
• To be successful in this role you must be: Knowledgeable and flexible

Responsibilities

• Develop and deliver training opportunities to maximize product impact and increase Annual Recurring Revenue (ARR)
• Partner with CSMs to provide knowledge and resources that support customer success
• Analyze product usage and engagement data to develop solutions that drive adoption and long-term usage
• Deliver virtual trainings and live webinars to our customers on our Linewize product suite
• Serve as a subject matter expert on our products including some technical knowledge, best practices for adoption and ongoing usage
• Collaborate with subject matter experts, internal team members, and other stakeholders to ensure training content is relevant and up to date
• Collaborate with the Engagement Team, Sales, Customer Success, and Support to streamline the delivery of the customer onboarding process and ensure ongoing support for customer relationships
• Analyze customer usage data to drive customer success initiatives to engage more users of product

Preferred Qualifications

Experience in technology and education preferred

Benefits

• Employee Stock Options
• Enhanced Holiday & Family Leave
• Zone Out Days
• Catered Office Lunches
• A Yearly Tech Allowance